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FAQs

Below we have tried to outline some of our Frequently Asked Questions, but if you do have one that is not covered, please feel free to contact us.

  • Can I attend on my own?
    Absolutely! Around 90% of our participants are solo hikers and adventurers. We pride ourselves on bringing together like-minded people to create laughs, memories, and friendships. There’s no need to feel nervous about joining us for the first time or trying a new outdoor activity – you’ll be in great company!
  • Is there an age limit?
    We don’t set an upper age limit—if you’re able and willing to safely participate in our experiences, you’re very welcome to join. Some of our walks and events do allow under-18s, but minors must always be accompanied by their parent or guardian, as Ray of Sun Adventures does not hold an AALA Licence.
  • What if the weather is bad?
    We closely monitor weather conditions using specialist mountain forecasts. If the forecast predicts dangerous conditions, we will notify you by 4 pm the day before the event, or ideally 24 hours in advance where possible. Weather in mountainous regions can change rapidly. If it’s just rain, the event will likely go ahead. However, if conditions deteriorate significantly on the day, the guide may alter the route or, in rare cases, cancel the event. If an event is cancelled due to weather, an alternative date will be arranged.
  • How fit do I need to be?
    For mountain days, you should have a basic level of fitness to handle being on your feet for 6+ hours over potentially rough terrain. We understand that many participants book guided hikes due to limited experience, so we don’t expect you to be super fit. Each event is graded from beginner to advanced—please choose an event suitable for your ability and experience. You will also need to complete a medical waiver acknowledging the risks involved in outdoor activities.
  • What time do the hikes usually start?
    Each hike and event has a different meeting time and location. Please check the "Location and Meeting Time" section on the specific event page for details on where and when to meet.
  • Do you offer discounts or a loyalty scheme?
    Not yet, but we are looking into setting up a loyalty scheme to reward returning clients with discounts on future hikes and events.
  • Can I bring my dog?
    Dogs are permitted on some of our hikes. They must be well-behaved around strangers and other dogs and kept on a lead at all times. Owners must be responsible for their dog throughout the hike, ensuring they leave no trace and bring poo bags to clean up after them. Please contact us to check which routes are suitable for dogs before booking.
  • Are there toilets on the hikes?
    Some meeting points have toilet facilities, and this information is included on the event page. However, we cannot guarantee availability, so please plan accordingly.
  • What are your terms and conditions?
    Please refer to our Terms and Conditions page for full details.
  • What should I bring on a hike?
    A detailed kit list is provided on each event page, but generally, you should bring sturdy hiking boots, weather-appropriate clothing, a waterproof jacket, snacks, water, and any personal medication.
  • Do I need previous hiking experience?
    Not necessarily! Our hikes are graded from beginner to advanced. If you're new to hiking, we recommend booking a beginner-friendly event.
  • How do I book a hike?
    You can book directly through our website. Once booked, you’ll receive a confirmation email with all necessary details.
  • Do you offer private guided hikes?
    Yes, we can arrange private hikes for individuals, groups, or corporate teams. Contact us here for more information.
  • Do you do gift cards?
    Yes! We offer gift vouchers that can be redeemed against any of our hikes and experiences. Head to the Gift A Hike page!
  • What happens if I need to cancel?
    Payments for day trips and events are non refundable, however if you can no longer make the event you are welcome to sell your ticket via the Facebook or WhatsApp groups or other means. You will need to inform us once payment has been received to let us know the name of the person who has bought your ticket.
  • Do you provide transport to the meeting point?
    No, participants are responsible for getting to and from the start location. However, we encourage car-sharing in our community where possible and offer advice on the best public transport routes for each event.
  • Are your hikes suitable for people with disabilities?
    We aim to be as inclusive as possible. Please contact us to discuss specific needs, and we will do our best to accommodate.
  • Will I get a refund if I don’t turn up?
    No-shows are non-refundable. Please refer to our Terms and Conditions for further details.
  • What if I get injured during the hike?
    Our guides are first aid trained and will assist you. However, participants must accept personal responsibility for their fitness and safety.

Get in Touch

Tel/WhatsApp:

+447710189130

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